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Frequently Asked Questions

Wondering about the ins and outs of custom bag manufacturing? As your trusted partner at FY Bag Custom, we’re here to address your key questions on OEM/ODM services, guiding you through everything from swift 3-5 day prototyping to rigorous quality controls. You’ll appreciate how our seasoned design team and self-owned factory deliver unmatched flexibility in customization, cost-effective solutions, and reliable timelines—empowering your brand to thrive with confidence. Dive in today for personalized, expert insights that put your business first.

Everything you need to know about working with FYBagCustom — from first inquiry to delivered bags. Questions organized by topic. Can’t find your answer? Email us or WhatsApp +86 18011919834 and we’ll respond within 24 hours.

Getting Started & Samples


How do I start a project with FY?

Send us your idea — a sketch, a reference photo, a tech pack, or a description. We respond within 24 hours with a recommendation, preliminary quote, and timeline. No commitment needed at this stage. Email: chloe.x@fybagcustom.com. WhatsApp: +86 18011919834.

Can I get a free sample?

Yes — 2 options. (1) Existing sample from our showroom: bag is free, you pay courier ($30–$60). Ships in 1–2 days. (2) Custom prototype built to your spec: 5–7 days, sample cost ($30–$150) refunded when you place the production order. See Free Sample for full details.

I don’t have a tech pack or design — can you still help?

Yes. Our free design consultation is exactly for this. Describe what you want (target market, price tier, sales channel, reference photos) and our design team will develop a tech pack, recommend materials, and produce a prototype. Many clients start with just an idea and a reference photo.

Can I visit the factory?

Yes — Monday through Saturday. 40 min from Guangzhou Baiyun Airport. Pickup can be arranged. Video tours via WeChat/WhatsApp available anytime. See Company Profile for directions.

Products & Materials


What bag types do you produce?

Which materials are best for everyday bags?

For durability and margin: PU leather (premium feel), nylon (commuter-proof, water-resistant), canvas (casual, affordable), and polyester (cost-effective, printable). We recommend materials based on your price tier and target customer. See Custom Fabrics.

Do you offer eco-friendly materials?

Yes — rPET recycled polyester, organic cottonjute, hemp, and recycled non-woven PP. GRS/GOTS certifiable suppliers. Plastic-free packaging path available. See Sustainability for the full eco material ladder and cost impacts.

Customization & Color


What can I customize?

Everything: bag design (shape, structure, compartments), fabriccolor (Pantone matching), logo (emboss, deboss, print, metal plate), graphicshardware (zippers, buckles, rings — finish and brand), size, and packaging. See Customizations.

Can I choose any Pantone color?

Yes. We work from Pantone codes, physical swatches, or existing products. For some materials (certain nylons, recycled fabrics), very bright or neon shades may have limitations — we’ll propose the closest achievable color and send lab dips for approval. See Custom Bag Color.

Will the color look exactly like my screen?

No — screens use RGB light while real bags use dyes on physical materials. This is why we work with Pantone codes or physical swatches as the standard, and send real fabric lab dips for approval. We evaluate color under D65 daylight-balanced lighting. See Quality Control.

Does custom color affect price and lead time?

Yes. Custom dyeing adds setup cost and lab-dip approval time. Spreading one color across more units lowers unit cost; many colors with small quantities increase cost. Lab dips add 5–7 days before production. We provide clear cost and timeline impact per color option so you can decide how many to launch.

Will the same color look identical on leather, nylon, and canvas?

Not 100%. Different materials absorb dyes differently. We adjust recipes per material and compare all under the same D65 light. The goal is visual consistency — the whole bag feels like “one color family” even though each part uses a different formula.

How do you keep colors consistent between production runs?

Master color standards on each material before production. Dye recipes recorded. ΔE ≤ 1.5 tolerance checked against standard. Retention samples kept from every batch for comparison. Same process used across the packaging and textile industry.

Production & Quality Control


What’s the minimum order quantity (MOQ)?

Varies by complexity. Simple bags (totespouches): from 200 pcs. Mid-complexity (crossbodieslunch bags): from 300 pcs. Complex (backpacksdiaper bags): from 300–500 pcs. MOQ is per style/color. Pilot runs available for testing.  

How long does production take?

Prototype: 5–7 days. Production: 15–25 days (depending on order size and complexity). Total from first conversation to shipped: 5–7 weeks by air, 9–13 weeks by sea. See Amazon FBA Solution for the full end-to-end timeline.

How do you control quality?

4-stage QC: incoming material inspection → in-process control → 100% finished-product inspection (every unit) → pre-shipment check. ±3mm dimension tolerance, ΔE ≤ 1.5 color accuracy, 50+ zipper cycle tests. Third-party inspectors (SGS, BV) welcome. See Quality Control.

Can I send my own inspector?

Yes. Factory access, production records, and full cooperation provided. Many clients send an inspector for the first order and switch to our internal QC + photo documentation once confident.

Shipping & Logistics


What shipping methods do you offer?

Sea freight (15–40 days), air freight (2–5 days), railway (to Europe, 18–25 days), and international courier (DHL/FedEx/UPS, 3–7 days). FOB, CIF, and DDP Incoterms. Direct to Amazon FBA warehouses. See Shipping Solution.

Can you ship to multiple destinations from one order?

Yes. Split shipments are common: part to Amazon FBA, part to your warehouse, part to a 3PL. Or split across multiple Amazon warehouses. Each destination gets its own packing list and labels.

Do you offer free storage in China?

Yes — 1–2 months of free warehouse storage at our Guangzhou facility. Produce the full order, store here, ship in batches as your inventory depletes. Reduces Amazon storage fees and prevents stockouts. See Amazon FBA Solution.


Do you support Amazon FBA sellers?

Yes — since 2015. FNSKU labeling ($5/hr), 100% QC, FBA prep, direct-to-warehouse shippingproduct photography, and free China storage. See Amazon FBA Solution.

Can you do dropshipping?

Yes. We store your bags, fulfill individual orders within 48 hours, pack in YOUR branded packaging, and ship directly to your customer. White-label — no FY branding visible. See Dropshipping Service.

Can I sell on Amazon AND Shopify from one production run?

Yes. One order, split shipment: FBA-prepped units to Amazon (FNSKU labeled), remaining units stored for dropship fulfillment. Same bag, two channels, one factory.

Pricing & Payment


How is pricing determined?

FOB price per unit based on: fabric type and weight, hardware specification, printing method, bag complexity (compartments, linings, features), order quantity, and packaging. We provide transparent per-item breakdowns so you see where every dollar goes. Factory-direct pricing — no trading-company markup.

What payment terms do you offer?

Standard: 30% deposit before production, 70% balance before shipment. For established clients with order history: negotiable terms (50/50, net 30, etc.). Payment via T/T (bank transfer), PayPal, or Western Union. For samples: full payment before production.

Can I start with a small test order?

Yes. A common B2B approach: launch 2–3 core colors at higher volume + 1–2 test colors at minimum MOQ. Validate demand, then scale winning SKUs in the next order. We’ll propose a test strategy that balances flexibility with realistic pricing.

Still Have Questions?

Email us or WhatsApp and we’ll respond within 24 hours. Or request a free sample to evaluate our quality firsthand before committing.